Privacy Policy
Title: Privacy Policy
Introduction
Aurora Wellness respects your privacy and is committed to protecting your personal information and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information provided through our website, communications, scheduling process, and clinical services.
Clinical services are provided by licensed clinicians affiliated with New York Interventional Psychiatry Group, PLLC, in jurisdictions where they are authorized to practice. Aurora Wellness LLC provides management and administrative support services and may handle health information on behalf of the clinical practice as a business associate under a written Business Associate Agreement.
Information We Collect
We may collect:
Contact and identifying information, such as your name, phone number, email address, date of birth, and insurance information.
Information you submit through website forms, scheduling tools, email, phone calls, text messages, or other communications.
Protected Health Information (PHI) collected in connection with clinical care, including medical and psychiatric history, diagnoses, medications, treatment records, appointment information, billing information, and insurance-related information.
Website and technical information, such as browser, device, usage, and analytics information, where applicable.
How We Use and Disclose Your Information
We may use and disclose your information as permitted or required by law, including for:
Scheduling, confirming, and managing appointments.
Providing psychiatric evaluation, medication management, and related clinical services.
Communicating with you about care, appointments, billing, insurance, or administrative matters.
Billing, insurance verification, claims submission, payment processing, and related financial operations.
Treatment, payment, and healthcare operations as permitted by HIPAA.
Working with service providers and vendors who support our operations and are required to safeguard PHI through appropriate agreements where required by law.
Complying with legal, regulatory, licensing, public health, safety, or law-enforcement obligations when required or permitted by law.
We do not sell PHI. We do not use or disclose PHI for marketing purposes without your written authorization when authorization is required by law.
HIPAA and State Privacy Compliance
We comply with applicable federal and state laws governing the privacy and security of health information, including the HIPAA Privacy, Security, and Breach Notification Rules and applicable State privacy laws.
We maintain administrative, physical, and technical safeguards designed to protect PHI, including access controls, secure systems, vendor oversight, and workforce privacy obligations. Information regarding transactions, patients, medical information, and other sensitive or confidential information is processed using Secure Sockets Layer / Transport Layer Security (SSL/TLS) technology.
Mental health information may receive additional protections under applicable state and federal law. Psychotherapy notes, if maintained separately from the medical record, are not used or disclosed without your written authorization except as permitted by law.
How We Share Information
We may share information as permitted or required by law, including with your treatment team; for treatment, payment, and healthcare operations; with vendors and service providers that support our operations and are required to protect PHI through appropriate agreements where required; with insurance plans, pharmacies, laboratories, or other healthcare entities involved in your care; and when required or permitted by law, regulation, court order, licensing board, public health authority, or law-enforcement obligation.
We do not sell PHI and do not share SMS consent data with third parties for marketing purposes.
Website Accuracy and Transparency
Aurora Wellness is committed to providing website information that is accurate, transparent, and not misleading. Information about our services, clinicians, locations, telehealth availability, accepted insurance plans, treatments, and financial practices is intended to accurately reflect our current operations.
Clinical services are provided only by appropriately licensed clinicians in jurisdictions where they are authorized to practice. Any treatment descriptions on this website are provided for general informational purposes and are not a guarantee of clinical outcome, eligibility, insurance coverage, or medical appropriateness. Individual treatment decisions are made by licensed clinicians based on clinical evaluation.
Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to or a copy of your health records.
Request an amendment to your health records.
Request restrictions on certain uses or disclosures of your PHI.
Request confidential communications by a specific method or at a specific location.
Request an accounting of certain disclosures of your PHI.
Receive a paper copy of this notice upon request.
Revoke a written authorization, except to the extent we have already relied on it.
Be notified of a breach of your unsecured PHI.
File a complaint if you believe your privacy rights have been violated.
Our Legal Duties
We are required by law to maintain the privacy and security of your PHI, to provide you with this notice of our legal duties and privacy practices regarding PHI, to notify affected individuals following a breach of unsecured PHI, and to abide by the terms of the notice currently in effect.
We reserve the right to change this notice and to make the revised notice effective for PHI we already maintain as well as information we receive in the future. The current notice will be posted on our website with its effective date.
If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights (hhs.gov/ocr). You will not be retaliated against for filing a complaint.
SMS / Text Messaging
By providing your mobile number, you consent to receive SMS messages from Aurora Wellness or the clinical practice, including appointment reminders, scheduling updates, billing notices, and administrative notifications. Message frequency varies, and message/data rates may apply.
You may opt out at any time by replying STOP to any message, or reply HELP for help.
SMS consent data is not sold or shared with third parties for marketing purposes.
Please do not send sensitive clinical or emergency information by SMS. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency room.
Contact Us
For questions about this Privacy Policy, or your privacy rights, or to reach our Privacy Contact, contact us at:
